On February 15, 2011, DMM received information from a U.S retailer regarding size 5 (blue) Dragon Cams. They have found cracks on the alumimum axle boss on two of the size 5 Dragon Cams they have in stock. This boss is a turned part similar to the original Dragon 6 that we recalled on the July 22. 2010.For the safety of all of our customers, we are issuing an immediate recall for all Dragon Cams size 4 and 5 with turned axle bosses (see images below). At present, there is no evidence that suggests the size 4 Dragon Cams are affected. However, we feel it appropriate to include them in the recall due to similarities in construction.
What you should do if in possession of a cam as shown on the left in the pictures above, please discontinue use immediately and follow the steps below:
Print out this form.
Fill in the form.
Both the form and the Dragon Cams need to be sent together to us at the DMM address on the form.
There are 3 ways of doing this:
Directly to us;
back to the retailer where the Dragon cam was purchased;
or to your national distributor, U.S. customers only—call Excalibur for returns info 801.942.8471, ship to: Excalibur, 9715 Kelly Brook, Sandy, UT 84092,xcalibur@mindspring.com
If you are a retailer or distributor, please quarantine all affected stock immediately and follow your standard returns procedure.
What we will do: We promise to deal with the situation as quickly and efficiently as we can. All units will be reassembled with a new hot forged aluminium axle boss and returned to you. Our first and foremost priority is the safety of the climbing community. We apologize for any inconvenience caused and thank you for your continued understanding and support. More information will follow after further investigation.
Print out this form.
Fill in the form.
Both the form and the Dragon Cams need to be sent together to us at the DMM address on the form.
There are 3 ways of doing this:
Directly to us;
back to the retailer where the Dragon cam was purchased;
or to your national distributor, U.S. customers only—call Excalibur for returns info 801.942.8471, ship to: Excalibur, 9715 Kelly Brook, Sandy, UT 84092,xcalibur@mindspring.com
If you are a retailer or distributor, please quarantine all affected stock immediately and follow your standard returns procedure.
What we will do: We promise to deal with the situation as quickly and efficiently as we can. All units will be reassembled with a new hot forged aluminium axle boss and returned to you. Our first and foremost priority is the safety of the climbing community. We apologize for any inconvenience caused and thank you for your continued understanding and support. More information will follow after further investigation.
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